Terms and Conditions

The agreements that govern any work TJ's Shell Station LLC performs on your vehicle. By submitting a service request, dropping off a vehicle, or approving an estimate, you agree to all terms below. Please read carefully.

Vehicle is brought in for diagnostic evaluation to identify the cause of a concern — warning lights, abnormal operation, or system malfunction. This service is intended to provide accurate information and direction for proper repair.

The vehicle diagnostic service includes, but is not limited to:

• Scanning vehicle systems for fault codes and data
• Visual inspection of related components
• Performing system-specific tests based on symptoms
• Test driving the vehicle (when required)
• Inspecting, removing, and reinstalling components as needed for access or testing

This process is necessary to accurately identify the root cause of the issue — not just the symptoms.

Vehicle must have sufficient fuel to allow proper testing and test driving. If fuel level is low, testing may be limited or delayed.

Read carefully: Diagnostic testing may place the system under normal or increased operating conditions in order to identify faults. Due to this, existing issues may become more noticeable or worsen during testing — and a failing component may fail completely during the diagnostic process. In some cases, the vehicle may become undrivable after testing due to the pre-existing condition of the system. These outcomes are not caused by the diagnosis itself but are the result of pre-existing conditions being exposed.

By approving this service, customer authorizes TJ's Shell Station LLC to:

• Scan and analyze vehicle systems
• Perform necessary inspections and testing procedures
• Test drive the vehicle under safe and controlled conditions
• Remove and reinstall components required for proper diagnosis

Diagnostic service is an information-gathering process only and does not include any repairs or temporary fixes. It may require additional diagnostic time if multiple issues are present or require further disassembly or advanced testing to fully confirm the issue.

After diagnostic completion, a repair estimate will be provided based on findings. Additional repairs or testing may be recommended. No repairs will be performed without customer approval.

• Diagnostic fee: $125 standard includes one hour of diag with scan tool and tech minimum of 1 hour.
• If customer approves recommended repairs → diagnostic fee is applied toward the repair cost
• If customer declines repairs → diagnostic fee remains due in full

By approving this diagnostic service, customer understands and agrees:

• This service identifies issues but does not repair them
• TJ's Shell Station LLC is not responsible for pre-existing conditions that worsen or fail during testing
• TJ's Shell Station LLC is only responsible for the diagnostic performed — not for underlying failures or consequential damage
• Vehicle condition prior to diagnostic may limit results or require additional work
• Removal and testing of components may expose worn or failing parts

Customer has been informed of all diagnostic procedures, risks, fuel requirements, and terms. Customer authorizes the diagnostic service and accepts that findings may require immediate repair and that the vehicle may not be in drivable condition after testing.

TJ's Shell Station LLC is not responsible for body or paint condition of the vehicle. Customers must take photos/videos of the vehicle (all sides) at drop-off, including date and time, as proof of condition. Vehicles dropped off before or after business hours are left entirely at customer's risk regarding body, paint, and mechanical condition.

TJ's Shell Station LLC is not responsible for any personal or valuable items left inside the vehicle. Customers must remove all valuables prior to drop-off.

All estimates are subject to change. Once repairs begin and components are disassembled, additional issues may be discovered which can affect parts and total cost. TJ's Shell Station LLC will make every effort to honor the original labor rate, but parts and additional labor may change based on findings.

Customer approval via text message, phone call, email, or signature (in person or electronic) constitutes full authorization to proceed with repairs and acceptance of these terms.

To qualify for any warranty through TJ's Shell Station LLC, a diagnostic must be performed by TJ's Shell Station LLC. Repairs requested based on another shop's diagnosis carry NO WARRANTY and are not guaranteed to resolve the issue.

• New parts (provided by TJ's Shell Station LLC): 1-year / 12,000-mile warranty
• Used parts (provided by TJ's Shell Station): NO WARRANTY
• Customer-supplied parts (new or used): NO WARRANTY on parts or labor
• Custom or tuned vehicles: NO WARRANTY on parts or labor

TJ's Shell Station LLC is only responsible for the specific repairs performed. We are not responsible for pre-existing issues, hidden damage, or consequential failures. Example: Repairing a cooling system leak does not make TJ's Shell Station LLC responsible for engine damage (e.g., head gasket failure) caused prior to repair.

Maintenance is preventative, not curative. Maintenance services (oil change, fluid service, etc.) are preventative only and do not guarantee resolution of mechanical issues. We will not accept mechanical problems disguised as maintenance requests.

Due to the nature of automotive repairs, completion times are estimates only and are not guaranteed.

Full payment is due upon completion. All credit card payments are subject to a 3.5% processing fee.

By leaving the vehicle, customer authorizes TJ's Shell Station LLC staff to operate, test drive, scan, and move the vehicle for diagnostic and verification purposes. Customer acknowledges the inherent risks associated with test driving. If vehicle registration is expired, customer still authorizes test driving and TJ's Shell Station LLC is not responsible for tickets or related issues.

TJ's Shell Station LLC is not responsible for pre-existing conditions, including electrical issues, intermittent problems, or unrelated failures.

If the vehicle is taken to another repair facility before allowing TJ's Shell Station to inspect a concern, any warranty related to previous repairs performed by TJ's Shell Station LLC is void.

Before payment, customer will have the opportunity to:

• Inspect replaced parts
• Review photos/videos of repairs
• Test drive the vehicle

Any concerns must be reported before payment and before leaving the premises. Payment and/or signature confirms full satisfaction and acceptance of the repair.

After payment and vehicle release, TJ's Shell Station LLC is not responsible for dissatisfaction claims or issues not reported prior to departure.

TJ's Shell Station LLC is not responsible for damages caused by natural disasters, including but not limited to fire, flood, theft, or other uncontrollable events.

Customer Acknowledgment: By approving the estimate provided by TJ's Shell Station LLC, the customer confirms they have read, understood, and agreed to all terms and conditions listed above and authorizes TJ's Shell Station LLC to perform the requested services.

Customer confirms that upon completion of the repair, the vehicle was presented for final inspection. Customer acknowledges and confirms the following:

• Customer has visually inspected the vehicle after repair and confirms it is in acceptable condition.
• Customer has been shown old and new parts, and is satisfied with the proof of repair, including photos, videos, or physical evidence provided by TJ's Shell Station LLC.
• Customer performed a test drive (or was offered the opportunity to do so) and confirms that the vehicle is operating properly.
• Customer confirms that the original concern has been resolved 100% to their satisfaction at the time of delivery.
• Customer states they have no further questions, concerns, or complaints regarding the repair performed.

• Customer authorizes TJ's Shell Station LLC to dispose of all replaced parts unless otherwise requested prior to vehicle release.
• Customer understands that failure to request old parts before departure results in automatic disposal.

• Customer confirms there are no new damages to body, paint, or interior.
• Customer understands that TJ's Shell Station LLC is not responsible for pre-existing damage or conditions not related to the repair performed.

• Warranty applies only to the specific parts replaced and services performed.
• If used parts were installed, NO WARRANTY!
• If customer-supplied parts were used, there is NO warranty on parts or labor.
• TJ's Shell Station is not responsible for pre-existing issues, hidden damage, or future failures unrelated to the repair performed.
• Any additional issues that arise after repair are considered separate and may require additional diagnostic and repair charges.

• Customer understands that full payment is due upon completion of repairs prior to vehicle release.
• Customer agrees that payment, signature, or vehicle pickup constitutes full acceptance of all repairs performed, charges applied, and terms listed in this document.
• Customer acknowledges that no disputes or claims remain open regarding the repair at the time of vehicle delivery.
• Customer agrees that any concerns not addressed at the time of pickup must be handled as a new inspection or diagnostic, subject to applicable fees.

• TJ's Shell Station LLC is only responsible for the specific repairs performed on this vehicle.
• TJ's Shell Station LLC is not liable for any pre-existing conditions, unrelated failures, or consequential damages that may occur after the repair.
• Customer understands that automotive repairs do not guarantee prevention of future failures in other components or systems.

TJ's Shell Station LLC collects only the information needed to perform requested services and communicate with customers about their vehicles.

• Name, phone number, email address
• Vehicle Identification Number (VIN), license plate, make/model/year
• Photos of your vehicle at drop-off and during service
• Description of issues and service history
• Payment information (processed by third-party processors; we do not store card numbers)

• To diagnose, document, and perform vehicle repairs
• To communicate with you about estimates, status, and pickup
• To maintain a service history for warranty and future-visit reference
• To send reminders or follow-ups about your vehicle (you may opt out anytime)

• We do not sell your information.
• We do not share your information with marketers.
• We do not use your information for any purpose unrelated to your vehicle service.

Photos taken at drop-off and during repair are kept on file as proof of work performed and condition of the vehicle at receipt. We may use anonymized photos (no plates, no identifying details) in case studies or shop documentation. We will never share identifiable photos publicly without your consent.

You may request a copy of your records, request deletion (subject to applicable laws governing automotive service records), or opt out of future communications at any time by contacting us.

Questions about this policy? Call or text us at (985) 532-2798, email tjsshellstation@gmail.com, or read our full Privacy Policy.

Program Name: TJ's Shell Station
Effective Date: August 10, 2026

By opting in to receive SMS messages from TJ's Shell Station LLC, you agree to receive recurring text messages regarding your vehicle service — including estimates, repair status updates, appointment confirmations, account alerts, and other transactional information related to work we are performing for you. Message frequency may vary depending on the status and progress of your service.

You may opt in by providing your mobile number when you request a quote, drop off a vehicle, or sign up through our website, by phone, by text, or in person at our shop. By providing your mobile number and confirming opt-in, you consent to receive SMS messages from TJ's Shell Station LLC.

You can cancel the SMS service at any time. Just reply STOP to any text message we send you. After you send the SMS message "STOP," we will send you a reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at tjsshellstation@gmail.com or (985) 532-2798.

Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text or data plan, it is best to contact your wireless provider. Consent to receive SMS messages is not a condition of purchase.

TJ's Shell Station LLC respects your privacy. Information collected through the SMS program will not be shared or sold to third parties. For more information, please review our Privacy Policy.

Carriers are not liable for delayed or undelivered messages.

For any questions about your text plan or data plan, contact your wireless provider. For questions about the services provided by our SMS messaging program, contact us at:

• Email: tjsshellstation@gmail.com 
• Phone: (985) 532-2798
• Address: 5866 N HWY 1 Lockport LA 70374